---
title: "Incident Status Broadcast — Free Slack Template | Threadly"
description: "Proactively notify all affected customer Slack channels during an incident, with status updates as the situation evolves."
url: "https://www.trythreadly.com/templates/incident-status-broadcast"
---

[Home](https://www.trythreadly.com/)/[Templates](https://www.trythreadly.com/templates)/Incident Status Broadcast

🔴Support

# Incident Status BroadcastSlack Message Template

During an incident, every minute spent manually pasting the same update into a dozen customer channels is a minute not spent on the fix. This template broadcasts the initial notice and every status update to all affected customer channels at once, so customers hear about a problem from you before they have to ask.

Message previewCopy message

🔴 Incident notice: {{service\_name}} degradation

Status: Investigating | Started: {{time}}

Impact: {{impact\_description}}

Updates: {{status\_page\_url}}

## Merge fields to fill in

`{{service_name}}``{{time}}``{{impact_description}}``{{status_page_url}}`

## What this template uses

Instant broadcastStatus update follow-upsAll-customer channels

## How to send this template

1.  **1\. Copy the message** — use the copy button above, free, no account needed.
2.  **2\. Fill in the merge fields** — replace each {{placeholder}} with your own details, or let Threadly auto-fill them per segment from your CRM data.
3.  **3\. Send it yourself, or automate it with Threadly** — connect Slack to send this as a live broadcast with working buttons, forms, and CRM-powered segments — each with its own merge field values — instead of a static message.

## Turn this into a live Slack broadcast

Threadly sends this template with real buttons, booking links, and CRM-powered segments — free to start.

[Use this template — free](https://slack.com/oauth/v2/authorize?client_id=2573203509911.7020858675504&scope=channels:history,channels:join,chat:write,chat:write.customize,commands,files:read,groups:history,reactions:read,team.billing:read,team:read,users:read,users:read.email&user_scope=channels:read,channels:write.invites,chat:write,groups:read,groups:write.invites,im:write,mpim:read,mpim:write)

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