---
title: "Customer Success in Slack Connect Channels | Threadly"
description: "Send release notes to every customer Slack channel at once, collect onboarding feedback with interactive forms and let customers book walkthroughs inside Slack."
url: "https://www.trythreadly.com/use-cases/customer-success-slack-updates"
---

# Customer updates in Slack that nobody acts on?

Write the release note once and send it to every customer channel. Customers book walkthroughs and share feedback without leaving Slack.

[Get started free](https://slack.com/oauth/v2/authorize?client_id=2573203509911.7020858675504&scope=channels:history,channels:join,chat:write,chat:write.customize,commands,files:read,groups:history,reactions:read,team.billing:read,team:read,users:read,users:read.email&user_scope=channels:read,channels:write.invites,chat:write,groups:read,groups:write.invites,im:write,mpim:read,mpim:write) [Book a demo](https://cal.com/zev-zoldan/threadly-connect)

Pause

## Write once, land in every account

Write the update once and choose your customer channels. Each account gets its own message with buttons to act.

[More on Slack Connect broadcasts](https://www.trythreadly.com/use-cases/slack-connect-broadcasts)

ChannelsSegmentDirect messages

N

Northwind Customer SuccessAPP

Q4 roadmap is live 🚀

We just shipped SSO for every plan and a faster analytics view.

Read the release notesBook a walkthrough

-   customer-acmeAcme Corp · Slack ConnectDelivered
-   customer-globexGlobex · Slack ConnectDelivered
-   customer-initechInitech · Slack ConnectDelivered
-   customer-umbrellaUmbrella · Slack ConnectDelivered

## Feedback without the survey link

Add a feedback form to your message. Customers answer in Slack, and you see where they need help.

[More on interactive forms](https://www.trythreadly.com/use-cases/slack-forms)

![Onboarding feedback form open in a Slack Connect channel](https://www.trythreadly.com/product/cs-feedback.webp)

## Spot the accounts that went quiet

See clicks, replies and form responses by customer channel so you know where to check in.

![Analytics for a customer release: reach, link clicks, reactions, replies, form responses and delivery per customer channel](https://www.trythreadly.com/product/analytics-top.webp)

## More ways CS teams use it

-   Segment

    ### Renewal reviews 90 days out

    A segment on renewal date from Attio or HubSpot, with a booking button.

-   Booking

    ### Kickoff calls for new accounts

    Post the welcome and the kickoff booking link when the channel opens.

-   Poll

    ### Roadmap priority votes

    Ask “What’s your top priority for Q1?” and watch results update in the channel.

-   Broadcast

    ### Maintenance notices

    Tell affected accounts about planned downtime in their own channels.

-   Form

    ### QBR prep questions

    Collect goals and attendees before the review, in a Threadly form.

-   Automation

    ### Check-ins after onboarding

    Send a feedback request a week after the kickoff, automatically.

## Frequently asked questions

What does Threadly do for customer success teams?

Threadly is an app for Slack that sends one update to every customer Slack channel, lets customers book walkthroughs and answer feedback forms inside Slack, and shows which accounts responded.

Does this work in customer Slack Connect channels?

Yes. Pick shared customer channels or a segment of them, and Threadly posts to each one from your workspace.

Can I send a customer survey in Slack?

Yes. Attach a form or a one-click poll to your message. Customers answer in Slack, and responses show up in the send’s analytics.

Can customers book a meeting without leaving Slack?

Yes. A booking button opens date and time selection in Slack using Calendly, Cal.com, SavvyCal or HubSpot meetings.

What can I measure after a customer update?

Delivery, clicks, reactions, replies and form responses, broken down by customer channel.

## Plan your next Slack Connect campaign

Choose channels, write your message, and plan the follow-ups with a live Slack preview. Free, no login.

[Try the campaign planner](https://www.trythreadly.com/tools/slack-broadcast-planner?template=checkin)

## Send your next customer update once

Connect Slack, pick your customer channels and send. Free to start.

[Get started free](https://slack.com/oauth/v2/authorize?client_id=2573203509911.7020858675504&scope=channels:history,channels:join,chat:write,chat:write.customize,commands,files:read,groups:history,reactions:read,team.billing:read,team:read,users:read,users:read.email&user_scope=channels:read,channels:write.invites,chat:write,groups:read,groups:write.invites,im:write,mpim:read,mpim:write) [Book a demo](https://cal.com/zev-zoldan/threadly-connect)