---
title: "Automate Customer Updates in Slack | Threadly for RevOps"
description: "Use CRM data to reach the right customer channels in Slack, automate welcomes and renewal outreach, and see which accounts respond."
url: "https://www.trythreadly.com/use-cases/revops-slack-workflows"
---

# Customer follow-ups that only happen if someone remembers?

Renewals and welcomes go out from your HubSpot or Attio data, straight into each customer’s Slack channel. You see who responds.

[Get started free](https://slack.com/oauth/v2/authorize?client_id=2573203509911.7020858675504&scope=channels:history,channels:join,chat:write,chat:write.customize,commands,files:read,groups:history,reactions:read,team.billing:read,team:read,users:read,users:read.email&user_scope=channels:read,channels:write.invites,chat:write,groups:read,groups:write.invites,im:write,mpim:read,mpim:write) [Book a demo](https://cal.com/zev-zoldan/threadly-connect)

![A release note in #customer-acme with Read the release notes and Book a walkthrough buttons, a poll and live results](https://www.trythreadly.com/product/slack-channel.webp)

## Renewal invites, 90 days out

Choose accounts renewing in the next 90 days using HubSpot or Attio. Send a review invite to their Slack channels with a button to book a time.

[See how CRM targeting works](https://www.trythreadly.com/integrations/hubspot)

ChannelsSegmentDirect messages

N

Northwind Customer SuccessAPP

Your renewal is coming up

Let’s review this year and plan the next one. Pick a time that works.

Book a renewal reviewShare account updates

Renewals in next 90 daysDynamic

Renewal date within 90 days (Attio)

-   customer-acmeDelivered
-   customer-globexDelivered
-   customer-initechDelivered

\+ 14 more channels

## A welcome the day the deal closes

Trigger an onboarding message from a HubSpot workflow. Include a kickoff booking button or a Threadly form to collect goals before the call.

[See message automations](https://www.trythreadly.com/product#automations)

![An onboarding feedback request from Northwind Customer Success in the shared #customer-acme channel](https://www.trythreadly.com/product/cs-channel.webp)

## Know which accounts need a nudge

Check clicks, replies and form responses for each customer channel. Give account owners a clear place to start their next check-in.

![Analytics for a customer release: reach, link clicks, reactions, replies, form responses and delivery per customer channel](https://www.trythreadly.com/product/analytics-top.webp)

## Start with one recurring task

-   Automation

    ### New customer welcomes

    Send the kickoff message when a deal closes.

-   Booking

    ### Renewal reviews

    Invite accounts due for renewal to book a review.

-   Broadcast

    ### Plan-specific updates

    Share a new feature with customers on the relevant plan.

## Frequently asked questions

What does Threadly do for RevOps teams?

Threadly is an app for Slack that sends customer follow-ups from HubSpot or Attio data, such as renewal invites and deal-closed welcomes, into each customer’s Slack channel, and tracks who responds.

Does this work in customer Slack Connect channels?

Yes. Threadly sends to shared customer channels from your Slack workspace.

Which CRMs can I use?

Use HubSpot or Attio fields to select accounts. HubSpot workflows can also trigger messages.

Do I need to work in a separate web app?

No. You can create and send messages from Threadly in Slack. The web workspace is optional.

## Automate your next customer follow-up

Add Threadly to Slack and start with a welcome or renewal message. Free to start.

[Get started free](https://slack.com/oauth/v2/authorize?client_id=2573203509911.7020858675504&scope=channels:history,channels:join,chat:write,chat:write.customize,commands,files:read,groups:history,reactions:read,team.billing:read,team:read,users:read,users:read.email&user_scope=channels:read,channels:write.invites,chat:write,groups:read,groups:write.invites,im:write,mpim:read,mpim:write) [Book a demo](https://cal.com/zev-zoldan/threadly-connect)