🔴Support
Incident Status BroadcastSlack Message Template
During an incident, every minute spent manually pasting the same update into a dozen customer channels is a minute not spent on the fix. This template broadcasts the initial notice and every status update to all affected customer channels at once, so customers hear about a problem from you before they have to ask.
Message preview
🔴 Incident notice: {{service_name}} degradation
Status: Investigating | Started: {{time}}
Impact: {{impact_description}}
Updates: {{status_page_url}}
Merge fields to fill in
{{service_name}}{{time}}{{impact_description}}{{status_page_url}}What this template uses
Instant broadcastStatus update follow-upsAll-customer channels
How to send this template
- 1. Copy the message — use the copy button above, free, no account needed.
- 2. Fill in the merge fields — replace each {{placeholder}} with your own details, or let Threadly auto-fill them per segment from your CRM data.
- 3. Send it yourself, or automate it with Threadly — connect Slack to send this as a live broadcast with working buttons, forms, and CRM-powered segments — each with its own merge field values — instead of a static message.