Customer updates in Slack that nobody acts on?
Write the release note once and send it to every customer channel. Customers book walkthroughs and share feedback without leaving Slack.
Write once, land in every account
Write the update once and choose your customer channels. Each account gets its own message with buttons to act.
More on Slack Connect broadcastsNorthwind Customer SuccessAPP
Q4 roadmap is live 🚀
We just shipped SSO for every plan and a faster analytics view.
- customer-acmeAcme Corp · Slack ConnectDelivered
- customer-globexGlobex · Slack ConnectDelivered
- customer-initechInitech · Slack ConnectDelivered
- customer-umbrellaUmbrella · Slack ConnectDelivered
Feedback without the survey link
Add a feedback form to your message. Customers answer in Slack, and you see where they need help.
More on interactive forms
Spot the accounts that went quiet
See clicks, replies and form responses by customer channel so you know where to check in.
More ways CS teams use it
- Segment
Renewal reviews 90 days out
A segment on renewal date from Attio or HubSpot, with a booking button.
- Booking
Kickoff calls for new accounts
Post the welcome and the kickoff booking link when the channel opens.
- Poll
Roadmap priority votes
Ask “What’s your top priority for Q1?” and watch results update in the channel.
- Broadcast
Maintenance notices
Tell affected accounts about planned downtime in their own channels.
- Form
QBR prep questions
Collect goals and attendees before the review, in a Threadly form.
- Automation
Check-ins after onboarding
Send a feedback request a week after the kickoff, automatically.
Frequently asked questions
What does Threadly do for customer success teams?
Threadly is an app for Slack that sends one update to every customer Slack channel, lets customers book walkthroughs and answer feedback forms inside Slack, and shows which accounts responded.
Does this work in customer Slack Connect channels?
Yes. Pick shared customer channels or a segment of them, and Threadly posts to each one from your workspace.
Can I send a customer survey in Slack?
Yes. Attach a form or a one-click poll to your message. Customers answer in Slack, and responses show up in the send’s analytics.
Can customers book a meeting without leaving Slack?
Yes. A booking button opens date and time selection in Slack using Calendly, Cal.com, SavvyCal or HubSpot meetings.
What can I measure after a customer update?
Delivery, clicks, reactions, replies and form responses, broken down by customer channel.
Send your next customer update once
Connect Slack, pick your customer channels and send. Free to start.