🚀Customer Success
Onboarding Welcome SequenceSlack Message Template
The first two weeks after a customer joins their Slack channel set the tone for the entire relationship. This template automates that window with three scheduled touchpoints — a day-1 welcome with setup resources, a day-7 check-in, and a day-14 adoption nudge — so no new customer channel goes quiet right when it matters most.
Message preview
Welcome to {{product_name}}, {{company_name}}! 🎉
Here's everything you need to get started:
📖 Setup Guide 🎥 Watch Demo 💬 Chat with us
Merge fields to fill in
{{product_name}}{{company_name}}What this template uses
Multi-step sequenceScheduled automationPersonalized
How to send this template
- 1. Copy the message — use the copy button above, free, no account needed.
- 2. Fill in the merge fields — replace each {{placeholder}} with your own details, or let Threadly auto-fill them per segment from your CRM data.
- 3. Send it yourself, or automate it with Threadly — connect Slack to send this as a live broadcast with working buttons, forms, and CRM-powered segments — each with its own merge field values — instead of a static message.